Frequently asked questions
Modules, orders, payment and delivery — short answers.
What is KKTCBAVS?
It's North Cyprus's local marketplace: island-wide shopping, neighbourhood shops, group discounts, service appointments and table booking all run on one platform.
What's the difference between Shop and Local?
Shop is the island-wide product showcase. Local highlights markets and shops within your chosen neighbourhood/district; it works close by, same-day courier style.
What is a Together campaign?
It's a tiered discount opened by the seller. As the community orders, the price drops; campaign orders are delivered in bulk to the address set by the community founder. Any difference can be credited to the wallet when it closes.
How does table booking work?
Choose a tavern, restaurant, eatery or cafe; give a date/time and reserve a free seat from the plan. The venue account manages its tables from its own panel.
What is a service / appointment?
For things like barbers, hairdressers or cleaning, you book an appointment or use the code given by the seller. Local market product sales aren't part of this.
What is a community for?
You start or join a neighbourhood group. The shared delivery point for Together orders is the community address; members can also share within the group.
How do I place an order?
Add the product to your cart from the showcase, log in, choose an address (or the community address is used for Together orders), and complete payment. If you choose bank transfer, IBAN instructions are shown.
What are the payment options?
Wallet, bank transfer/EFT, credit/debit card (when configured) and cash on delivery. The seller won't start preparing until transfer/card is confirmed.
How do I track my order?
Buyer panel → My orders → Track. It also appears in Notifications when the status changes.
How is delivery handled?
Individual orders arrive by courier or cargo to the address you set. Together campaign orders are delivered in bulk to the community address.
How do I make a return?
Start a return request from the order detail after delivery. If approved, the amount is credited to your wallet. Details: Return conditions page.
Why isn't my seller product on the showcase?
New products and new shops await admin approval. They appear on the showcase once approved.
What is a service code?
The seller generates a code or gives one when approving a request. The buyer uses the code from the Services page.
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